"Keno runners" begin the game. They walk around, call "keno" and carry the wagers of the players to the keno booth. The keno runner is handed the wager payment and the “inside ticket”. A keno wager form filled out by the customer is called the "inside ticket". Then the wager and the ticket are taken to the keno counter. In return the player receives an "outside ticket" - an official wager receipt. It is obligatory for the player to check up his ticket before the beginning of the game. Any errors not corrected before the balldraw begins are not normally rectified.
When all the 20 numbers are known, the winning tickets are paid. The payouts differ in defferent casinos. If you have, for example, a four-spot ticket, you are paid 1:1 if 2 numbers hit, 1:5 if 3 numbers hit and 1:120! if all the 4 numbers hit. But in another casino, the three-number hit might pay and all four 5, and in another the payoffs might be and 0. That makes it impossible to define the average payback ratio. Paybacks range from below 70 percent to more than 80 percent.

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